Including HeartWell and Astra website enquiries
Effective date: 11 October 2026
1. Who we are
SkyTalon AI Pty Ltd (ABN 85 684 058 188) is an Australian technology company based in Queensland.
We develop AI assistants, voice agents, automation solutions and related technologies, including HeartWell and Astra.
We respect your privacy and aim to be clear about what personal information we collect, why we need it and how it is handled.
Privacy contact: tu.nguyen@skytalonai.com.au
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name and contact details.
- Your postcode or general location.
- Information you provide in an enquiry or consultation request.
- Your relationship to someone you are enquiring on behalf of.
- Your preferred method of contact.
- Details you voluntarily provide about your needs or interests.
- Information submitted through website forms.
- Information from conversations with our website AI assistants.
- Limited technical information associated with website access, such as IP address, browser and device information.
HeartWell enquiries may concern another person, such as an older family member. Please avoid sharing medical records, diagnoses or other sensitive information about someone else through our general enquiry forms.
3. Why we collect information
We use personal information to:
- Respond to enquiries.
- Arrange requested conversations or consultations.
- Understand whether our products or services may be suitable.
- Provide requested information about HeartWell, Astra and SkyTalon AI.
- Operate and improve our website and customer enquiry processes.
- Maintain business records and protect our systems.
- Meet applicable legal obligations.
We will not treat a request for information as permission to contact or monitor another person.
Marketing messages unrelated to an enquiry will be handled according to applicable consent and communications requirements.
4. Website forms and external services
Some website features use external providers.
These may include form-processing services, email systems, scheduling platforms, website hosting providers and AI conversation platforms.
When you use one of these features, the relevant provider may process the information needed to deliver that feature.
For example, an enquiry form may send your details to a form-processing service and then to SkyTalon AI's designated email inbox.
We aim to limit information shared with service providers to what is reasonably necessary.
We are still confirming the full list of service providers we use, their purposes and retention practices. We will update this section with that information once confirmed. In the meantime, you can ask us at tu.nguyen@skytalonai.com.au which providers handle your information.
5. AI chat and voice assistants
Our website may offer an AI chat or voice assistant to explain our services, answer questions or help visitors make contact.
Depending on the technology enabled, messages, voice input, transcripts and related technical information may be processed by external AI service providers.
We will identify the relevant processing arrangements and explain any recording or transcript retention where applicable.
Please do not provide passwords, financial information, medical records or other highly sensitive personal details to the website assistant.
Website AI assistants are not emergency-response or medical services.
6. HeartWell and resident privacy
HeartWell is intended to support independent living while respecting the privacy, dignity and choices of the person living in the home.
An enquiry from a family member does not authorise the installation of monitoring equipment, the collection of information about a resident or the disclosure of that resident's personal information.
Any future Astra home installation will require an appropriate explanation of its capabilities, sensing arrangements, data processing, access permissions and resident controls.
Where necessary, separate product-specific privacy information and consent procedures will be provided.
This website policy should not be interpreted as a complete description of how a future in-home Astra installation processes information.
7. Information security and retention
We take reasonable measures to protect personal information against unauthorised access, loss, misuse and disclosure.
These measures may include restricted access, appropriate account controls, secure transmission and procedures for handling personal information.
We retain information only for as long as it is reasonably needed for the relevant purpose or required by law, and then delete or de-identify it where appropriate.
We are still confirming specific retention periods, storage locations and deletion procedures with our suppliers, and will update this section once confirmed.
8. Overseas processing and disclosure
Some external technology providers may process or store information outside Australia.
Where overseas disclosure is likely, we will identify the relevant countries where practicable and take any measures required under applicable privacy law.
We are still confirming which countries and providers this applies to, and will list them here once confirmed. You can contact us for current details.
9. Access, correction and privacy requests
You may contact us to request access to personal information we hold about you, request correction of inaccurate information or raise questions about our handling of your details.
You may also ask us to stop contacting you for marketing purposes.
Contact:
We may need to verify your identity before disclosing or changing personal information.
Requests will be considered in accordance with applicable law.
10. Privacy complaints
If you have a concern about how we handle personal information, please email us with a description of the issue.
We will review your complaint and respond within a reasonable period.
If you are dissatisfied with our response and the relevant privacy laws apply, you may be able to escalate your complaint to the Office of the Australian Information Commissioner.
Website: https://www.oaic.gov.au/
11. Cookies and embedded content
Our website may use cookies or similar technologies for essential website functions, performance measurement or embedded third-party content.
Embedded services, such as videos and interactive AI tools, may process technical information when used.
We will identify applicable services and provide any required notices or controls.
We are reviewing the scripts, cookies, analytics and embedded content used on our website and will update this section with specific details once that review is complete.
12. Changes to this policy
We may update this policy when our services, technology or information-handling practices change.
The current approved version and its effective date will be available on our website.
13. Contact
SkyTalon AI Pty Ltd
Queensland, Australia
Email: tu.nguyen@skytalonai.com.au
Effective date: 11 October 2026